Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must follow these steps:
Troubleshooting common setup issues
1.
Disconnect the USB cable from the computer.
2.
Uninstall the software (if you have already installed it).
For more information, see
Uninstall and reinstall the software
.
3.
Restart your computer.
4.
Turn off the product, wait one minute, then restart it.
5.
Reinstall the HP Photosmart software.
CAUTION:
Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•
The product will not turn on
•
After setting up the product, it does not print
•
The Minimum System Checks screen appears
•
A red X appears on the USB connect prompt
•
I received a message that an Unknown Error has occurred
•
The registration screen does not appear
•
Uninstall and reinstall the software