The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.
NOTE:
For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
•
Solution 1: Check the paper type
•
Solution 2: Use a higher print quality setting
•
Solution 3: Rotate the image
Solution 1: Check the paper type
Solution:
HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Chapter 5
42
Solve a problem
Solve a problem
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
For more information, see:
•
Load media
•
Recommended papers for printing
Cause:
The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting
Solution:
Check the print quality setting and make sure it is not set too low.
To select a print speed or quality
1.
Make sure you have paper loaded in the input tray.
2.
On the
File
menu in your software application, click
.
3.
Make sure the product is the selected printer.
4.
Click the button that opens the
Properties
dialog box.
Depending on your software application, this button might be called
Properties
,
Options
,
Printer Setup
,
Printer
, or
Preferences
.
5.
Click the
Features
tab.
6.
In the
Paper Type
drop-down list, select the type of paper that you have loaded.
7.
In the
Print Quality
drop-down list, select the appropriate quality setting for your
project.
NOTE:
To find out what dpi the product will print based on the paper type
and print quality settings you selected, click
Resolution
.
Print the image with a high print quality setting, such as
Best
or
Maximum dpi
.
For more information, see:
Print using the maximum dpi
Cause:
The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution:
If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
Cause:
The photo image had odd hues printed near the bottom of the page.
Print quality troubleshooting
43
Solve a problem