Printouts have horizontal streaks or lines
Try the following solutions if your printout has lines, streaks, or marks on it that run across
the width of the page.
•
Solution 1: Make sure you are using genuine HP ink cartridges
•
Solution 2: Check the ink levels
•
Solution 3: Make sure the paper is loaded correctly
•
Solution 4: Use a higher print quality setting
•
Solution 5: Align the printer
•
Solution 5: Automatically clean the print cartridges.
•
Solution 7: Contact HP support
Solution 1: Make sure you are using genuine HP ink cartridges
Solution:
Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE:
HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution:
Check the estimated ink levels in the cartridges.
NOTE:
Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the cartridges until print quality becomes unacceptable.
Cause:
The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 3: Make sure the paper is loaded correctly
Solution:
Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Load media
Cause:
The paper was not loaded correctly.
Chapter 5
44
Solve a problem
Solve a problem
If this did not solve the issue, try the next solution.
Solution 4: Use a higher print quality setting
Solution:
Check the print quality setting and make sure it is not set too low.
To select a print speed or quality
1.
Make sure you have paper loaded in the input tray.
2.
On the
File
menu in your software application, click
.
3.
Make sure the product is the selected printer.
4.
Click the button that opens the
Properties
dialog box.
Depending on your software application, this button might be called
Properties
,
Options
,
Printer Setup
,
Printer
, or
Preferences
.
5.
Click the
Features
tab.
6.
In the
Paper Type
drop-down list, select the type of paper that you have loaded.
7.
In the
Print Quality
drop-down list, select the appropriate quality setting for your
project.
NOTE:
To find out what dpi the product will print based on the paper type
and print quality settings you selected, click
Resolution
.
Print the image with a high print quality setting, such as
Best
or
Maximum dpi
.
For more information, see:
Print using the maximum dpi
Cause:
The print quality or copy setting on the product was set too low.
If this did not solve the issue, try the next solution.
Solution 5: Align the printer
Solution:
Align the printer.
Aligning the printer can help ensure excellent print quality.
To align the printer from the HP Photosmart Software
1.
Load letter, A4, or legal unused plain white paper into the input tray.
2.
In the HP Solution Center, click
Settings
.
3.
In the
Print Settings
area, click
Printer Toolbox
.
NOTE:
You can also open the
Printer Toolbox
from the
Print Properties
dialog box. In the
Print Properties
dialog box, click the
Features
tab, and
then click
Printer Services
.
The
Printer Toolbox
appears.
Print quality troubleshooting
45
Solve a problem
4.
Click the
Device Services
tab.
5.
Click
Align the Printer
.
The product prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Cause:
The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 5: Automatically clean the print cartridges.
Solution:
Clean the print cartridges.
For more information, see
Automatically clean print cartridges
Cause:
The print cartridge nozzles needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 7: Contact HP support
Solution:
Contact HP support for service.
Go to:
www.hp.com/support
.
If prompted, choose your country/region, and then click
Contact HP
for information
on calling for technical support.
Cause:
There was a problem with the printhead.